Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: October 2024

1. return period

We offer a 14-day money-back guarantee on our digital products. You have 14 days from the date of purchase to request a refund.

2. eligibility for refunds

To be eligible for a refund:

  • The request must be made within the 30-day period from the date of purchase
  • You must provide your order number or proof of purchase
  • You must not have downloaded, accessed, or used the digital content (where technically verifiable)
  • For subscription-based services, refunds will be prorated based on unused time if any portion of the service has been accessed

3. how to request a refund

To initiate a refund request, please contact our support team at hello@mommsi.com with your order number and reason for the refund.

4. non-refundable items

The following are not eligible for refunds:

- Digital products that have been downloaded, accessed, or used
- Custom or personalized digital products created specifically for you
- Digital subscriptions that have been extensively used
- Digital gift cards
- Products marked as "non-refundable" at the time of purchase

5. special circumstances

If you experience technical issues with our digital products:

  1. Contact our support team immediately at hello@mommsi.com
  2. Provide details of the technical issue you're experiencing
  3. Allow our team the opportunity to resolve the technical problem
  4. If we cannot resolve the issue, we will process your refund request

6. european union rights

For customers in the European Union:

  • You have the right to withdraw from the purchase within 14 days without giving any reason
  • However, you acknowledge that you lose your right of withdrawal once the digital content has been downloaded or accessed

7. refund processing

If your refund is approved:

  • The refund will be processed to your original payment method
  • You can expect to receive the refund within 5-10 business days
  • Processing times may vary depending on your payment provider
  • You will receive an email notification when your refund has been processed

8. access after refund

Upon refund approval:

  • Your access to the digital product will be immediately revoked
  • You agree to delete any downloaded copies of the digital product
  • Any licenses or activation keys will be deactivated

8. access after refund

If you have any questions about our refund policy, please contact us at hello@mommsi.com.

 

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

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